Michel Delfosse
Peter Meert
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Title of the presentation
Accelerating your digital transformation while shaping your customer experience by distance
About the presentation
Customer interactions by distance have become even more important for your customer’s experience: how do you ensure the reachability of your company and how to improve quality of your customer conversations ?
How to increase meaningful conversations with your web visitors with Predictive Engagement?
Be smart in automating your customer interactions with a blend of human touch and artificial intelligence.
When you have a live conversation with your valued customer, how to help your customer advisors in real time with AI and Agent Assist?
Experience all benefits and growth potential by having happy remote workers.
Let Genesys inspire you on these compelling Customer Experience topics.