Senior Solution Consultant Belgium @ Genesys




Room 4

About this speaker

Reshaping Customer and Agent Experience with Artificial Intelligence

As in the past Artificial Intelligence for Customer Service, was mainly focused on chatbots. The fast development of AI and Machine Learning brings and will keep bringing much more exciting capabilities to the contact center to improve both customers and agents experience.

  • Predictive Engagement : predicting user behavior, shifts in interests or the likelihood of events on the web to anticipate when to offer agent support
  • Agent Assist : listening and analyzing the content and context of a live interaction to provide agents prompts, hints and tips in real time

Sell Faster and More to your Digital Customer

Join this session to learn more about the impact of AI on Customer Service and Customer Experience.

Discover our new format on 5 & 6 December!